CoroWare, Inc.

Services > Customer Care > Customer Care Framework

CoroWare can rapidly improve and transform your Call Center by deploying solutions that leverage the software components and best practices of Microsoft Customer Care Framework (CCF).

CCF provides a number of key features and benefits:

Rationalizes a disparate "swivel chair" CSR desktop operation and replacing it with a unified view with data pre-populated between the various discrete applications – saving time, reducing errors, lowering training requirements

Saves time and reduces errors through a single sign-on to all call-center applications

Quickly integrates applications at the desktop -- at lower risk and cost than back-end integration of proprietary applications

Provides a common view of analytics and reporting, and comprehensive metrics delivered faster and at lower cost

Integrates other channels and media such as Web portals, chat, email

Facilitates integration of Call Center functions with a new corporate structure

In contrast to other approaches, Microsoft CCF is an open solution that provides a 360-degree view of a customer through real-time synchronization between customer-care applications and customer self-service channels.

In addition to these benefits, CoroWare can help you use XML Web Services and CCF to integrate your customer service applications with core systems such as customer relationship management (CRM), billing, order management, ERP, and other line-of-business applications -- all while managing risk and avoiding expensive subject matter expertise, ensuring an attractive payback.

Let us propose a systematic approach to helping you realize these benefits. Our team can perform an ADS (Architectural Design Session) to help you understand what CCF is, how it can fit your business and how you will benefit, and where to go next in achieving your objectives.

So if you're considering accelerating change and transforming your Call or Contact Center and wish to know how CCF can facilitate this, give CoroWare a call at 1-800-641-2676 or contact us at info-at-coroware.com.

CCF Channels and Applications:

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